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Zephyrus G14 - GA403 - This device does not support cloud recovery

Fsfeir
Level 7

‎06-18-2025 07:21 AM

Hello,

I'm trying to recover my laptop to its factory setting via BIOS cloud recovery but I keep getting the message: This device does not support cloud recovery.

How to fix this?

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

‎06-24-2025 07:33 PM

If your device does not support Cloud Recovery, we recommend referring to [Windows 11/10] How to Create and Use a USB Flash Drive Installation Media to Reinstall Windows to ... Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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AshenPaladin
Level 10
In response to Anbby_ROG

‎06-29-2025 10:31 AM

If the device doesn't support cloud recovery, then why is it even an option inside of the BIOS to begin with?

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Anbby_ROG
Customer Service Agent
In response to AshenPaladin

‎07-01-2025 09:03 PM

Could you please share your device's serial number with us via private message for further verification? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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