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Zephyrus G14(2022) Green dot on screen

Qusuto
Level 8

suddenly a green dot appeared on my screen and a plus-shaped vertical and horizontal line connected to it. I sent it to warranty and they replaced the screen. After that they said it didin't solved and they will change the motherboard. I don't think its because of the motherboard what is the reason for this green dot and lines.

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3 REPLIES 3

Qusuto
Level 8

when i connected to external screen there wasn't any green dot and lines

Anbby_ROG
Customer Service Agent

Hi @Qusuto ,

 

May I kindly ask if you could provide your serial number and repair reference number through private message for me to further assist you with the verification? Thank you 

i sent @Anbby_ROG