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Zephyrus G14(2022) Green dot on screen

Qusuto
Level 9

suddenly a green dot appeared on my screen and a plus-shaped vertical and horizontal line connected to it. I sent it to warranty and they replaced the screen. After that they said it didin't solved and they will change the motherboard. I don't think its because of the motherboard what is the reason for this green dot and lines.

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3 REPLIES 3

Qusuto
Level 9

when i connected to external screen there wasn't any green dot and lines

Anbby_ROG
Customer Service Agent

Hi @Qusuto ,

 

May I kindly ask if you could provide your serial number and repair reference number through private message for me to further assist you with the verification? Thank you 

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

i sent @Anbby_ROG