Zephyrus Duo 16 - ScreenXpert3 Settings Not Open

[Marybell]

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  ScreenXpert3 Settings button cannot open. I reinstalled, reset it, cannot solve. I updated drivers, cannot solve. Please help.. It’s a totally new laptop I just turned it on, so disappointing.

ROG Zephyrus Duo 16 2023

Model: GX650PY

[Anbby_ROG]

Hi @Marybell ,

I would like to inquire whether your BIOS has been updated to the latest version 318. Could you please try reinstalling the ROG ScreenPad Optimizer and then rebooting to see if the issue is resolved? If you have any further concerns, please feel free to let me know. Thank you.

[Marybell]

Hi, I completed these and rebooted but it did not solve, what else I can do? 

[Anbby_ROG]

Hi @Marybell ,

Thank you for your reply. I noticed that you have reset the system, and I would like to confirm the method you used to reset the system. 
Please ensure that you have installed the necessary drivers and utilities to retest whether ScreenXpert3 can function properly. If the issue persists, since you have recently purchased the laptop, to ensure your rights, we recommend contacting the dealer for further assistance. Thank you for your understanding.

(1) Download and install [ScreenXpert] utility.
(2) Download and install [ASUS ScreenXpert Interface] driver.
(3) Download and install [ASUS Control Panel Toolkit ] utility.
(4) Download and install [ASUS System Control Interface V3 ] driver.
(5) Download and install [ScreenPad Optimizer] calibration tool.
 

[Marybell]

Hi @Anbby_ROG 

Thanks for your reply. I add all these that you listed and again it did not solve the issue. Your question, how I updated Bios: I updated it through MyAsus App, because it showed the update. What else I can do now for solving this issue? It's really disturbing me. And my laptop comes with 1 year warranty, so I need to use my warranty. What can I do? You mentioned that I need to contact the dealer, which dealer should I contact exactly? 

This is my laptop link, I purchased it on Walmart by Asus: https://www.walmart.com/ip/ASUS-ROG-Zephyrus-Duo-16-Gaming-Laptop-16-Mini-LED-240Hz-3ms-QHD-16-10-NV... 

[Anbby_ROG]

Thank you for your reply. 

I may have misunderstood your literal meaning, thinking that you have reset the system. 
Please try resetting the system to see if there is any improvement. Since you mentioned that you purchased a brand-new product, if the issue persists after resetting the system and you are still within the 30-day return policy period, to ensure your rights, we recommend contacting Walmart. Thank you.