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Wifi & Bluetooth Problem in TUF A15.

Debjit2005
Level 8

I am having this problem for a month now. Firstly, it was happening with Bluetooth when I played game. The Bluetooth kept disconnecting and reconnecting. Also, the Bluetooth icon disappeared. Now it's happening with Wi-Fi. After using few minutes, Wi-Fi icon disappears, no reason, in normal usage or even standby. I need to shut down and restart for it to be fixed. Sometimes it doesn't even fix. So, please can anyone help me fix this issue. I need Wi-Fi. 

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @Debjit2005 ,

Thank you for your reply. If the issue persists after reinstalling the drivers, based on your description, we recommend that you take your laptop to the local service center for further diagnosis. We apologize for any inconvenience this may cause.

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

Hi @Debjit2005 ,

Please try updating the wireless network driver to version V3.00.01.1294 and the Bluetooth driver to version V1.3.17.155

After updating, test to see if the issue improves. Thank you.

Debjit2005
Level 8

@Anbby_ROG  The versions were updated, but i still updated them. But it's gone again. It shows error code 45. I need to shut down and open again to get wifi to work. Simple restart is unable to fix it.Screenshot (77).png

 

Also I have tried every possible things. Like uninstalling the driver, reinstalling it. I don't know if its hardware problem or software. I don't know what to do. Please help..

 

Anbby_ROG
Customer Service Agent

Hi @Debjit2005 ,

Thank you for your reply. If the issue persists after reinstalling the drivers, based on your description, we recommend that you take your laptop to the local service center for further diagnosis. We apologize for any inconvenience this may cause.