cancel
Showing results for 
Search instead for 
Did you mean: 

Wi-fi problem Asus Rog, G614JV

Bakelyt_002
Level 8
 

I have a problem, when I am connected to the wi-fi at home, the laptop keeps disconnecting, now I have loaded to do a test and connect to the hotspot and the laptop remains connected, how do I try to connect to the wi-fi again, the problem reappears , disconnects continuously, I don't understand if it's a driver problem or if it's some problem from the internet at home. 

200 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @Bakelyt_002 ,

If you can maintain the connection when using the mobile hotspot, please try restarting your home router and removing the Wi-Fi connection records from your computer before reconnecting. Test to see if this improves the situation. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂