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Wi-fi problem Asus Rog, G614JV

Bakelyt_002
Level 8
 

I have a problem, when I am connected to the wi-fi at home, the laptop keeps disconnecting, now I have loaded to do a test and connect to the hotspot and the laptop remains connected, how do I try to connect to the wi-fi again, the problem reappears , disconnects continuously, I don't understand if it's a driver problem or if it's some problem from the internet at home. 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @Bakelyt_002 ,

If you can maintain the connection when using the mobile hotspot, please try restarting your home router and removing the Wi-Fi connection records from your computer before reconnecting. Test to see if this improves the situation. Thank you.