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Warranty rejection for broken OLED on GX650RX gaming notebook

dormanino
Level 7

‎05-15-2024 12:16 PM

I sent my computer for warranty repair to get CID messages staying no coverage. The computer does not leave my desk, the OLED bursted and now you guys are charging 600 euros for the repair...how can I reach out to ask how this analysis was done to reach this conclusion?

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Anbby_ROG
Customer Service Agent

‎05-15-2024 09:12 PM

Hi @dormanino ,

Could you please provide your product serial number and relevant RMA information via private message? 

We will further confirm with our local service team. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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