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Warranty Discrepancy: Asus Account Shows Expired Warranty Despite Valid 24-Month Period

Maniya2002
Level 9

‎12-29-2023 10:37 PM - edited ‎12-29-2023 10:42 PM

I purchased the laptop on Juny 8, 2023, and later registered the product on my Asus account on July 11, 2023. However, despite the laptop having a warranty period of 24 months, my Asus account is displaying that the warranty has already expired. I understand that to extend the warranty, Asus Premium Care is an option, but I'm unable to avail it because my Asus account incorrectly indicates that the warranty has ended

I kindly request your assistance in rectifying this issue and aligning the warranty period with the agreed 2-year coverage, as stipulated in the purchase agreement.

# Zephyrus G15 GA503RM 

Maniya2002_0-1703918111280.png

 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

‎01-01-2024 10:07 PM

Hi @Maniya2002 ,

Regarding the issue of the abnormal warranty start date, if you have purchased a brand-new product (not open-box or refurbished), you can contact your local customer service center to provide proof of your product purchase and serial number information. 

They will verify your information to offer additional assistance and explanations. The above information is provided for your reference. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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