UI want to share my frustrating experience with ASUS and Digital River regarding a refund that has been delayed for far too long.
🔹 On January 9, 2025, ASUS received my returned product Zephyrus G16, yet I am still waiting for my €3,299 refund – well beyond the 14-day legal deadline under EU consumer law.
🔹 ASUS blames Digital River, their payment processor, but legally, ASUS is responsible for the refund.
🔹 Despite multiple emails and escalations, they refuse to give me a clear timeline. Now, they claim delays due to Chinese New Year in Taiwan, leaving me stuck without my money.
🔹 Test-Aankoop couldn’t help because ASUS operates under Dutch jurisdiction, and I have now contacted the European Consumer Centre (ECC).
At this point, I’m warning others: Think twice before buying directly from ASUS! If you ever need a refund, you might face the same unacceptable delays and poor communication.
If anyone has suggestions on how to speed this up or has dealt with similar issues, please let me know! Let’s hold these companies accountable.
#ASUS #RefundIssues #ConsumerRights #DigitalRiver #BadCustomerService
