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Videocard drivers problem (ASUS ROG G15, Nvidia Geforce RTX 3050)

Di9
Level 7

‎09-06-2024 09:21 AM

I had some issues with my graphic card (Code 22). I resolved it by turning the graphic card back on and decided to update the graphic card drivers using Nvidia Geforce Experience. So the latest driver worked nicely in games, however, I started to notice some problems like video delay when I am watching films, HDMI not working and the Brightness setting disappearing all along. So I went to Asus website, and downloaded the older drivers that are recommended for my laptop. It did not solve any of the problems. 
Any advise would be appreciated, thank you.

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

‎09-08-2024 07:49 PM

Hi @Di9 ,

Could you please share the full model of your laptop and the current display driver version you are using? 

Please try using DDU to completely remove the display driver, then reinstall the ASUS-verified driver version to see if the issue improves. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Di9
Level 7
In response to Anbby_ROG

‎09-09-2024 02:52 AM

Hello. My laptop system model is ROG Strix G513IC_G513IC. I am currently using the latest Nvidia driver version which is 456.80. I've already tried to remove all the drivers by DDU and installed one that was suggested by ASUS for my laptop model. It did not solve the issue. I tried to update them again which also did not help.

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Di9
Level 7
In response to Di9

‎09-09-2024 02:53 AM

Sorry, driver model is 546.80*, I made a typo. 

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Anbby_ROG
Customer Service Agent
In response to Di9

‎09-09-2024 08:40 PM

Hi @Di9 ,

Based on your description, there might be a system error. 

Please try reinstalling the system and updating all drivers through MyASUS to see if it resolves the issue. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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