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Very sad that the "Asus Global Warranty" is not global at all

adrienfr
Level 7

Hi ROG community (and Asus),

I'm sorry to say that, but this is my last Asus: Rog Scar Strix SE (G733CX). I won't buy another one again.

I bought it less than 2 years ago, and it already has the black lines problem in the bottom of the screen. I bought it in europe, right now living in America, the Warranty does not work.

I have to send back the computer in europe to replace the screen with the warranty. It's less expensive to pay the reparation here than sending the computer to be repaired in europe.

The saddest part is that there is an Asus Warranty service where i live now. Only problem is that the european warranty does not cover the computer here.

So this > $4000 computer has an useless warranty, a faulty screen (see all the topic about recent ROG and TUF screens), and i have to pay to repair it.

I have been a long term Asus customer (i bought my first Asus more than 20 years ago, and had like 10 different ones, all the old ones working fine), but it's done.

 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @adrienfr ,

I'm sorry to hear about your service experience. 
Could you please provide your product serial number and relevant information for contacting local customer service via private message ,so that I can further investigate? Thank you.