Hi all sorry for bothering but I desperately need help
I have a ASUS TUF Dash F15 FX516PR
https://www.asus.com/laptops/for-gaming/tuf-gaming/2021-asus-tuf-dash-f15/helpdesk_download/?model2N...
and whenever I attempt to connect to my external display through my usb-c to hdmi adaptor (QDOS)
https://www.qdossound.com/products/qdos-powerlink-combi
windows will do the detected new display animation and then immediately proceed to freeze
(Built in hdmi display out is use for my main monitor)
I do feel the need to point out that the usb-c hub can be plugged in and have other devices in use without causing a crash … that is until a hdmi cable is plugged into it , and that I have been using it every day without any hassles for it to magically not work a few days ago
the HDMI can be plugged into the usb-c and when the computer is in bios mode and the computer won’t crash which reaffirms my thoughts that it is a windows issue and not a power surge issue
have also tested different hubs and tv’s and still causes crash
adapters and tvs all work fine with a different computer also
I have attempted the following fixes
Windows reinstall (clean)
installed all new driver and bios
https://www.asus.com/laptops/for-gaming/tuf-gaming/2021-asus-tuf-dash-f15/helpdesk_download/?model2N...
updated all drivers in device manager (literally all)
removed/reinstalled all drivers in device manager (literally all)
used intel driver and support assist (all up to date)
my ASUS (all up to date)
usb-c to hub runs fine with nothing else plugged/as well as everything plugged in (other than the hdmi)
monitor is a standard Samsung tv , but did insure windows was set to 60 fps in settings and display settings
windows will crash on windows boot if usb-c hdmi is pre plugged
I honestly don’t know what else to try
looking forward to any responses
sincerely
AC
