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USB-C to HDMI crashed windows ASUS TUF Dash F15

Level 7

Hi all sorry for bothering but I desperately need help


I have a ASUS TUF Dash F15 FX516PR

and whenever I attempt to connect to my external display through my usb-c to hdmi adaptor (QDOS)
windows will do the detected new display animation and then immediately proceed to freeze 

(Built in hdmi display out is use for my main monitor)


I do feel the need to point out that the usb-c hub can be plugged in and have other devices in use without causing a crash … that is until a hdmi cable is plugged into it , and that I have been using it every day without any hassles for it to magically not work a few days ago


the HDMI can be plugged into the usb-c and when the computer is in bios mode and the computer won’t crash which reaffirms my thoughts that it is a windows issue and not a power surge issue 


have also tested different hubs and tv’s and still causes crash


adapters and tvs all work fine with a different computer also 

I have attempted the following fixes 


Windows reinstall (clean)


installed all new driver and bios


updated all drivers in device manager (literally all)


removed/reinstalled all drivers in device manager (literally all) 


used intel driver and support assist (all up to date)


my ASUS (all up to date)


usb-c to hub runs fine with nothing else plugged/as well as everything plugged in (other than the hdmi)


monitor is a standard Samsung tv , but did insure windows was set to 60 fps in settings and display settings 


windows will crash on windows boot if usb-c hdmi is pre plugged 



I honestly don’t know what else to try 

looking forward to any responses 





Hi @LEVELS641 ,

May I ask, is that connected to the power at the same time?
Have you tried connecting the monitor directly to the computer (without using a hub) to see if the issue persists?
If the issue persists please feel free to PM the following information we will feedback to relevant department to help confirm this issue. Thank you
Serial number (S/N):
BIOS version: 
Windows OS version:
Video of when the problem occurred:

the hdmi connector stopped working for hardware reasons that's why i was using the hub

Level 7

I ran into this issue as well, just started last week after a few updates and Nvidia.  Tried rolling everything back and even installed the Intel updates nothing seems to work.  Soon as you plug-in a hub with HDMI connected it locks the system and max the fan.  Others have tried a few options from MS Support no luck.  Getting someone on the phone at ASUS is difficult to try and work the issue.  I am not about to reload my OS, since other users have attempted that as well.

Anyone have suggestions?

Hi @joek1976 ,

I have sent you a message, please check✉. Thank you🙂