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USB-C Power & SSD Power Stays On When Switched Off

ifang
Level 7

Asus Rog Strix G614JV Laptop.Drive activity indicator doesn't turns off when i switch off my computer. Normally when i switch off the computer it turns off as it is but after bios V331 update , when i switch off my computer it remains on with battery indicator , they both stays solid white. when i unplug the A/C and unplug all USB's it switches off.  Also SSD get warms. I did all Power settings . ERP Enabled. Also when i switch off my PC. If i dont unplug my USB-C's it remain switch on even at the battery.

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2 REPLIES 2

Falcon2_ROG
Customer Service Agent

@ifang 
Since this issue occurred after updating the BIOS, we recommend restoring the BIOS to its default settings and then checking again.
How to Restore BIOS Settings
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

i already reset bios settings. It doesnt work. I need to downgrade my bios. Is it possible ?