Hello everyone,
I’m posting this to bring attention to a significant issue with the ROG Flow that many users, including myself, have encountered. The problem lies in the keyboard, which stops functioning correctly when the magnetic section is attached to the screen. This is not an isolated incident but a widespread defect affecting numerous ROG Flow devices.
What’s particularly frustrating is that despite this being a clear manufacturing flaw, ASUS is charging customers for the repair. This is unacceptable. A defect like this should be fully covered by ASUS, regardless of the warranty status, as it’s clearly a design or production issue that impacts the usability of the device.
I urge ASUS to take responsibility for this defect and stop charging customers for repairs that should be covered under any reasonable warranty policy. This is not just a minor issue, it’s a fundamental flaw that needs to be addressed properly.
If anyone from ASUS is reading this, please take note. This situation needs to be rectified immediately, and affected users should not be bearing the cost of a known defect.
