TUF Gaming F15 FX507VI Cannot turn off power to USB C ports when laptop is off.

[Hudtwalcker]

I just recently bought an Asus TUF Gaming F15 FX507VI and I cannot for the life of me find a way to turn off the USB C power when laptop is off, I have a USB Hub, keyboard, monitor stand and other peripherals connected and when I turn the laptop everything stays powered on !!! I already looked at every option available online, unfortunately in my BIOS there's no USB power option, I could really use some help, RN I'm having to disconnect everything after I turn it off 😓

[Anbby_ROG]

May I ask which Type-C port the USB HUB is connected to? (The one supporting DP 1.4 Thunderbolt™ 4 or USB 3.2 Gen2 Type-C® with Power Delivery?)

Additionally, do you unplug the power adapter when the laptop is shut down? Please try disconnecting the power adapter during shutdown to see if the issue persists. Thank you!

[Hudtwalcker]

Both USB C, the Thunderbolt one and the other one, they both behave similarly, I am NOT able to make them stop giving power when the laptop is off, and yes, when I unplug the power adapter, the USB ports STOP giving power, obviously that is NOT a solution, having to unplug a laptop every time you turn if off ?? OR having to unplug every peripheral connected to it (keyboards, powered speakers, monitor stand with RBG, etc..) after turning it off ?? 

I honestly can't understand why there isn't a simple option somewhere, do you want power delivered to USB ports when laptop is off to be able to charge something ?? Or do you want everything off when you power it down ?? It is so simple, or even in the BIOS, I've read everywhere about different models or motherboards that have this option, when this laptop apparently doesn't. 

Also, sorry to sound kinda aggressive and frustrated, but I never had any of these issues with my older Asus TUF F15 2022 model, only 1 USB C port and everything turned off perfectly when I powered down the laptop. 

[Hudtwalcker]

P.D.: I also noticed that both USB C ports behave differently, the first one (closes to the bottom of the laptop, doesn't turn off power even after I unplug the power adapter, while the other one, I think it's the one that supports Thunderbolt, that one DOES stop feeding power when I unplug the power adapter BUT when I turn the laptop back on, it doesn't read the USB C hub that I have connected with all peripherals (HDMI to monitor, USB, audio out to speakers, etc...) it powers everything up, but the monitor won't start unless I unplug it and plug it back again, I can't believe that something so simple could be so frustrating, I'm really hoping for someone to come to me with a simple solution that I've overlooked but apparently it's just something that developers didn't deem necessary, just unplug everything every time you turn off your laptop, yeah, so smart. 

[Anbby_ROG]

Could you please provide a video demonstrating that the USB 3.2 Gen2 Type-C port continues to supply power after removing the power adapter while the system is off? Additionally, please send us the following information via private message so we can forward it to our technical team for further clarification. Thank you!

Also, regarding the DP 1.4 Thunderbolt™ 4 port issue where the external device is not detected after removing the power adapter and rebooting, to verify if it’s a hub compatibility issue, could you please test connecting the device directly to the port? Then, test whether the device is recognized after shutting down, removing the power adapter, and rebooting. Thank you!

• Serial Number: 
• BIOS Version: 
• Windows Build Version: (Settings - System - About) 
• USB Hub Brand/Model:

[Hudtwalcker]

I wrote to you via private message, but I'm not able to upload the videos, is there another way I can get them to you ?

[piyan]

I have such problem do you find it the solution for this

[piyan]

My laptop is Asus gaming tuf f15 ze

I have same problem do you have any solution for this my usb3 and thunderbolt is power on after shutdown when I unplug the adapter solve the problem

[piyan]

I have this problem too what happened after all is there any solution for this problem what's the problem it's about hardware or software

[Hudtwalcker]

I have already given all the relevant info the the customer service agent from the previous answer via private message, so as soon as they have an answer or solution I'll post it here.