May I ask if you have tried resetting the BIOS settings to default and testing again?
If the issue persists, we recommend sending the laptop to the local service center for further hardware diagnostics to confirm the problem. Thank you.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
