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tragic unexperience asus service

elitealpha
Level 7

my laptop has been overheating from the start of the purchase but it has reached to a stage where temp spikes from 50 c to 95 c . no hot  air flowing out .  laptop  runs at 95 c constant while playing games . all this complains i have done for many years . now it has reached to a issue of trapped heat saturation. this unexperienced technicians consider it normal as no heat flows out and laptop is cold and is not solving it. also when I complain about it they take months to fix it . please help me as my only choice left is consumer court services.

my laptop asus rog strix g16 2023

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1 REPLY 1

Falcon2_ROG
Customer Service Agent

@elitealpha 
Based on the issue you reported, it is abnormal for the laptop to reach 95°C without any hot air being expelled. This may be caused by a hardware failure in the cooling module. We recommend that you send the laptop to the service center again for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.