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Touchpad abnormal behaviour Strix G17 G713P when connected to Charger

rashi_3
Level 7

I'm facing an issue with my touchpad when the charger is connected. Touchpad starts malfunctioning as you can see in the video. I'm just placing my finger and the cursor is moving randomly. Just because of this, I'm getting random clicks as well.

I have tried with all drivers updates and reinstalling them but nothing is working. The touchpad works fine on battery. 

Does anyone have a solution for this? 



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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @rashi_3 ,

May I inquire if your BIOS has been updated to the latest version 327? I would like to confirm whether this issue occurred right after receiving your laptop or if it happened after a specific update or software installation.
If you have already reinstalled the ASUS Precision TouchPad Driver Version V16.0.0.19 and removed the Microsoft Input Configuration Device, and the issue persists after restarting, we recommend resetting your system to determine if the problem is caused by software. If the problem persists after a system reset, we suggest sending your laptop to the local authorized repair center for further inspection. Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌