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Thunderbolt Connection not working

rtrainer
Level 8

‎02-25-2025 01:20 PM

I have a new ROG G18 G814JIR. Everything works great except the Thunderbolt port. I have an Anker Thunderbolt 4 Hub (778). Currently there is a DP monitor, and a USB drive plugged into the hub. None of which come online when I plug the hub into the TB port on my laptop. All software is up to date.

Rob

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

‎02-27-2025 12:45 AM

For further troubleshooting, have you tested connecting the Anker Hub to another Type-C port to see if it functions properly?

Additionally, can the Thunderbolt™ 4 port detect and read other devices? Thank you!

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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rtrainer
Level 8
In response to Anbby_ROG

‎02-27-2025 02:36 PM

I found that the cable was the issue.

While troubleshooting this problem, I discovered that I can't get the laptop to power on when on battery.

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Anbby_ROG
Customer Service Agent
In response to rtrainer

‎03-03-2025 05:36 PM

Please try shutting down your laptop, removing all external devices and the power source, then press and hold the power button for 40 seconds to perform an EC reset. After that, restart your laptop and check if the issue improves. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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rtrainer
Level 8

‎03-06-2025 11:19 AM

That fixed it.

Thank you.