Hi @devereaux ,
I would like to confirm the model of your laptop.
Due to the presence of ants, it is possible that environmental or food residues have entered the keyboard. I recommend cleaning the area around your laptop and, with the laptop powered off, using compressed air to remove any visible ants from the keyboard.
If you are concerned about potential hardware issues, I suggest taking your laptop to our repair center, where an engineer can assist with diagnostics. Please note that there may be a charge for the diagnostics or repairs at the repair center. The actual amount will be explained by the repair center. Thank you for your understanding.
