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The colors on the screen of my TUF F15 FX507VU4 went dull

rgxcore
Level 8

‎06-18-2024 09:54 PM

Happened 2 days ago, I turned it on for a quick gaming session and noticed that the colors looked duller than usual, so I tried comparing it to some photos I had taken when I first bought it and sure enough, the colors went dull.
I have tried calibrating it again as well as checking MyAsus and Armoury Crate to no luck, please help me find a solution for this.

1,844 Views
7 REPLIES 7

Anbby_ROG
Customer Service Agent

‎06-19-2024 12:55 AM

Hi @rgxcore ,

I'd like to confirm if this issue started recently.
Could you clarify if the issue occurs when using the iGPU or the dGPU? Have you tried adjusting the color gamut and temperature through GameVisual to see if it improves? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

rgxcore
Level 8
In response to Anbby_ROG

‎06-22-2024 12:41 AM

I tried all of the above to no avail, the issue is occurring with both iGPU and dGPU.

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Anbby_ROG
Customer Service Agent
In response to rgxcore

‎06-23-2024 06:51 PM

Hi @rgxcore @x2decay ,

Could you please provide the following information through private message and further confirm the issue of the display color dimming by recording a video or taking photos? Thank you.

 

  • Serial Number:
  • BIOS Version:
  • Windows Build Version (Settings - System - About):
  • Display Driver Version:
  • ASUS System Control Interface v3 Version:
  • Armoury Crate > Settings > About > Service Version > Check Button (Copy all content):
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Anbby_ROG
Customer Service Agent

‎06-20-2024 12:03 AM

Hi @rgxcore ,

Please test rolling back the ASUS System Control Interface v3 to V3.1.27.0 to see if it resolves the issue? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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rgxcore
Level 8
In response to Anbby_ROG

‎06-22-2024 12:41 AM

I have rolled it back to 1.27.0 but I can see little to no difference in the colors, they are still quite dull.

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x2decay
Level 8

‎06-22-2024 11:56 AM

Hello.

I have ROG Flow X13 GV302XI and also recently my color scheme changed so that all colors are dull.
What especially is annoying is that i do not see a dris in exchel (and also in other programs that use gray grid on while background).
This is both on Nvidi driver and builtin graphics, on notebook display panel and on external Samsung Odyssey display.

I have managed to get grid back on external display on builting graghics with no luck on builtin display.
Colors are still dull. Can not adjust them in any way.

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x2decay
Level 8
In response to x2decay

‎06-22-2024 11:57 AM

mistyped - 'do not see a grid'

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