Sudden shutdown

[ranny]

got my laptop scar 16 2023 edition, always update the bios still using the latest version

when there a game heavy graphic scene my laptop just shutdown, i bought this laptop in US amazon. im living in japan btw, i already RMA it to asus japan 3 times they havent found any issue on the laptop.

getting annoyed on ASUS ROG scar series

[Anbby_ROG]

I'm very sorry to hear about your service experience. Could you please send us your contact information and product serial number via private message? We will coordinate with the local service team to look into your case.

To help us better understand the laptop issue, may we kindly ask you to provide the following information? Thank you for your cooperation:

• BIOS Version:

• Windows Build Version: (Settings > System > About)

• iGPU/dGPU Driver Version:

• Game name where the issue occurs:

• GPU and Fan Mode settings in Armoury Crate:

• Are there any external monitors or other devices connected?

• Any upgrades or changes to SSD/RAM?

[ranny]

1st and 2nd rma that time it's still warranty covered they didn't find ang issue.. now the 3rd time i rma now it's not covered by the warranty they found out the problem main board problem they want me to pay for the repair  375k yen or 2.6k USD so absurd my laptop is still on Asus Japan right now... I regret buying ASUS ROG so bad won't buy it again

[ranny]

I can send you the repair ticket 

[ranny · Accepted solution]

i just got my laptop from 3rd the RMA, they change the mainboard for now everythings fine.

[Anbby_ROG]

Thank you for the update. If there's anything else you need assistance with, please feel free to let us know. Thank you.