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stuttering video playback

mofogie
Level 7

Ever since I got this g14, I have had random intermittent stuttering on video playback, whether it be streaming or VLC player.  It will cause the video to blank out, and I have to re select the streaming window.  In VLC player's case, i have to restart the video.  I read somewhere this is due to a BIOS problem that is cycling the GPU usage wrong.  Is this true?  Do we have a fix?

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3 REPLIES 3

Falcon2_ROG
Customer Service Agent

@mofogie 
The random black screen and stuttering issues during video playback that you described may be related to the GPU auto-switching mechanism. We recommend checking whether your laptop’s BIOS has been updated to the latest version and whether the display driver is the one provided on our website. If you installed the driver from the graphics card manufacturer’s website, we suggest uninstalling it and then installing the display driver from our website. Thank you.

sorry do you have a link to them ?  There's a lot of  deprecated links i'm seeing from trying to google for

Falcon2_ROG
Customer Service Agent

@mofogie 
It is recommend referring to the following FAQ to check your product model and download page for driver downloads.
How to search and download Drivers, Utilities, BIOS, and User Manuals
Thank you.