Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Stuck at rog logo during start up when usb c was plugged in

Ck
Level 7

‎07-13-2023 10:20 AM

I recently bought rog zephyrus g14 GA402. Due to the limited port of G14, I decided to buy a external port that allow connection for lan cable, usb and hdmi port, connect through usb c on the laptop. Everything works fine when I first plugged in. But I start to realised everytime when I boot up my computer, the screen will stuck at the rog logo. It will only start to enter window when I unplugged the external port extension and replug again when I entered windows. 

May I know if this is normal, should I go for service center? 

 

0 Kudos
3,341 Views
10 REPLIES 10

Anbby_ROG
Customer Service Agent
In response to amr1

‎08-31-2023 08:23 PM

Hi @amr1 ,

 

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos