I recently bought rog zephyrus g14 GA402. Due to the limited port of G14, I decided to buy a external port that allow connection for lan cable, usb and hdmi port, connect through usb c on the laptop. Everything works fine when I first plugged in. But I start to realised everytime when I boot up my computer, the screen will stuck at the rog logo. It will only start to enter window when I unplugged the external port extension and replug again when I entered windows.
May I know if this is normal, should I go for service center?
Hi @Ck ,
May I confirm with you the brand and model of the external port expansion you are connecting?
Based on your description, it is possible that there may be a compatibility issue with the external port expansion.
Could you please provide your current BIOS version? Have you tried testing with other HUBs to see if the issue occurs? Thank you.
Hi @Anbby_ROG , the hub is ugreen 10in1 hub. My bios is version 312. I have no issue with my mouse and keyboard plugged in usb 3.0 all the time even during boot. The only prob is the usb c when plugged to my hub
Everything works normal when I plugged in the hub when I am in already in Windows. Only during boot up the issue arise.
I experienced a really similar issue with the same model G14. I have a UGREEN USB-C ethernet adapter, when it was connected on startup, the laptop would hang on the ROG image until it was disconnected (I found this out by chance). I found that disabling the fast boot option in BIOS has resolved the issue.
Thank you for your reply and thanks to those working on the new BIOS. I have installed BIOS 314 on my GA402NV and still get the same behaviour. When I start up with my USB-C ethernet adapter connected it hangs on the ROG logo until I disconnect and then it boots to Windows and I can reconnect the adapter without any issue. I have tried several restarts and shut downs and see no difference.