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Stuck at rog logo during start up when usb c was plugged in

Ck
Level 7

I recently bought rog zephyrus g14 GA402. Due to the limited port of G14, I decided to buy a external port that allow connection for lan cable, usb and hdmi port, connect through usb c on the laptop. Everything works fine when I first plugged in. But I start to realised everytime when I boot up my computer, the screen will stuck at the rog logo. It will only start to enter window when I unplugged the external port extension and replug again when I entered windows. 

May I know if this is normal, should I go for service center? 

 

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Anbby_ROG
Customer Service Agent

Hi @amr1 ,

 

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