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struggling to connect rog xg mobile 3080 and rog flow z13 (i7)

priyam_hi
Level 7

I have been using XG mobile with my flow z13  for 8-9  months, it was all good but in the last 2 months it has been getting connection problems when I connect the plug in my laptop and switch the lock button, GPUswitch with button doesn't appear, and by chance, if it apears and I try to connect, it disappears in mid-process and it repeats, I sent both my laptop and xg mobile to asus service center in october 9th and they took it for like 1 month to repair,i got them on 18th november , it worked for 1-2 weeks then same problem...i have tried reseting my laptop, uninstall armoury crate with armoury crate uninstall tool and reinstall and everything, still same problem. 

i cant even make any 3d project or play games and stuff. please help.

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

We’re sorry to hear about your experience. Could you please enable the log recording function in Armoury Crate and record a video to demonstrate the issue? This will help us better understand the problem. Kindly provide the following details via private message so that we can have our technical team further investigate the matter. Thank you.

  • Z13 Serial Number:
  • XG Mobile Serial Number:
  • BIOS Version:
  • Windows Build Version: (Settings > System > About)
  • GPU Driver Version:
  • Are there any external monitors or other devices connected?
  • Armoury Crate > Settings > About > Service Version > Check Button and copy all the content.

We appreciate your cooperation!

【Here is the file path for the log file for your reference】 
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

We’re sorry to hear about your experience. Could you please enable the log recording function in Armoury Crate and record a video to demonstrate the issue? This will help us better understand the problem. Kindly provide the following details via private message so that we can have our technical team further investigate the matter. Thank you.

  • Z13 Serial Number:
  • XG Mobile Serial Number:
  • BIOS Version:
  • Windows Build Version: (Settings > System > About)
  • GPU Driver Version:
  • Are there any external monitors or other devices connected?
  • Armoury Crate > Settings > About > Service Version > Check Button and copy all the content.

We appreciate your cooperation!

【Here is the file path for the log file for your reference】 
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

priyam_hi
Level 7

i think i forgot to mention bios version , its 319...i have sent rest info via private message..