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Strix Scar17 G733PY shutting down randomly

LaydeeT13
Level 8

I have the Strix Scar17 2023 G733PY. When I'm playing Starfield my laptop randomly shuts off. I have the Thermaltake Massive 20 RGB fan to cool my laptop. I've never had this issue when playing Diablo 4 or Texas chainsaw massacre. Super annoying. 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @LaydeeT13 ,

May I ask if you have tried uninstalling the game and then reinstalling it for testing? 

Additionally, could you please confirm your current display driver version? Thank you

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌