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Strix Scar17 2023 G733PY Black Screen issue & crashing

LaydeeT13
Level 8

I just bought my ASUS Strix Scar17 2023 G733PY Laptop on 5/22/23. I absolutely LOVE the laptop but ever since I got it straight out of the box it's been having a black screen issue. I will walk away from my laptop and when I come back the keyboard is lit but the screen is black. I can't do anything but force shut down and restart. With in the last 2 days, my laptop would shut down in the middle of gaming. The first day it shut down after a few hours of gaming. The 2-5th time between it shutting down got shorter and shorter. Today I came back to my laptop and the laptop was off. Plugged it in thinking the battery had died but it actually had 78%. Started gaming and within an hour and ten minutes into gaming my laptop shut off again. PLEASE HELP. I've updated to the latest BIOS 316, window's and nvidia are also all uptodate. 

2,699 Views
10 REPLIES 10

Thank you, I will try this. Do you ever encounter problems when gaming?? I've been playing d4. Every time my computer screen turns off, once I start playing again the game is messed up. It always glitches and blurry. The only solution is always having to restart my computer and not let it go to sleep. Very annoying