Strix G814jz bought open box from Best Buy and already registered

[FNU0285]

The serial number for this G814 (bought as open box [Best Buy]) is showing as already registered.  Please message directly for more info.  Thanks. 

[Anbby_ROG]

Hi @FNU0285 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you