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Strix G18 2023 battery light blinking orange while charging

Saviant0
Level 10

I got a USB-C PD adapter today (UGREEN 100W) and when I charge my laptop with this charger (doesn't happen with the AC adapter) while the laptop is turned off (doesn't happen when the laptop is on or on sleep mode), the charging indicator light starts blinking orange. For some seconds it doesn't blink and just lights orange, but after some it starts to blink. The laptop charges well without any problems while it's on or sleeping. I'm not sure if it charges while battery light is blinking orange but it points to an issue which I wonder what the issue is about. Has anyone had the same problems with me and if so, how did you fix it?

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Accepted Solutions

Saviant0
Level 10

Ok update in case if anyone has the same issue later on,
I tried with the second port on the PD charger (both are rated 100W 20V/5A by the way), for some reasons it's fine on this port and charges even when the device is off. I'll update the topic if there's any more issues related with this, but if you have the same problem, try the second or more ports.

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

When the orange light is blinking, it indicates that the laptop is not connected to an external power source and the battery level is below 10%.

Since the original charger provided with the G814JI is 280W, using a 100W PD charger is insufficient to meet the system's maximum power requirements. When using the laptop while connected to a PD charger, it can result in simultaneous battery usage, which may cause the orange light to blink. Please check if the battery level is below 10% when the orange light is blinking.

We recommend connecting the original charger while using the laptop to ensure stable performance. This information is provided for your reference. Thank you!

 

Hello,

It was not below 10%, I had battery protection on and the system was off with more than 20% battery left. When the system is on, charging is normal (if the usage passes 100W with PD adapter it starts to drain the battery but I use PD adapter with only light work anyways), it only happens when the system is off. And when the system is off, 280W AC adapter charges normally, this only happens with the PD adapter while the PC is not turned on. I think there was a slight misunderstanding.

Saviant0
Level 10

Ok update in case if anyone has the same issue later on,
I tried with the second port on the PD charger (both are rated 100W 20V/5A by the way), for some reasons it's fine on this port and charges even when the device is off. I'll update the topic if there's any more issues related with this, but if you have the same problem, try the second or more ports.