Strix G16 Nvidia 4070 crash when started netflix video

[Anmol7]

Hi i have asua rog strix g16 i9 13th gen and rtx 4070 it is working fine and plays all games well yesterday i opened netflix and started a movie with dolby vision suddenly my screen went black and i could not do anything i restarted using power button then it was fine it is now working finr and plays all games but should i be worried about it all my drivers are updated

[Anbby_ROG]

Hi @Anmol7 ,

The black screen crash issue could potentially be caused by hardware or software problems. You can try removing and reinstalling Netflix first, and continue to observe if the same situation occurs. 

If the problem persists, you can use MyASUS for diagnostic confirmation. If you have any questions, please feel free to let me know at any time. Thank you.

[Anmol7]

Thanks i did use my asus for diagnostics it showed its perfectly fine and netflix works fine it was a software issue i was just worried thank you

[Darknyss]

Welcome to the Club @Anmol7. You will get many more black screen crashes until Asus gets their act together. Large group of us over here with those exact same problems.

[Anbby_ROG]

Hi @Darknyss ,

The product issue you've provided pertains to problems with the motherboard, which is different from the laptop issues discussed in this thread. Based on my understanding, other moderators have already contacted you via private messages to offer further assistance regarding your issue. Please keep an eye on your private messages for updates. Thank you.