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Strix G16 can't seem to handle basic programs, constantly shutting them down. Help?

artstuff
Level 7

I got the G16 G614JVR for graphics work, but something is going wrong to the point that it's unusable. (I draw in Clip Studio, if that's relevant.)

The program just... shuts down. Sometimes constantly. I'll draw a line, it'll crash, I'll reload the program, draw another line, it'll crash, I'll reload, draw a line, it crashes, etc.

It never used to do this, but now it's happening all the time. And it's not just Clip Studio -- if I'm browsing, my tabs will crash constantly. I only use 3 programs 2 of them are having these problems (the third is a word processor and it would be hard for that to be too much for the G16).

Does anyone know what's going on or how to fix it?

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Based on your description, this issue might be related to driver compatibility. We recommend updating your BIOS to the latest version, then using DDU to completely remove the graphics driver before reinstalling the ASUS-certified graphics driver version.

Additionally, have you tried reinstalling the drawing software to test if the issue persists? Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

Thanks for the suggestions, I'll do this over the weekend and see if it helps. I haven't tried reinstalling the art program because my browsers are also having problems, but I'll give that a shot if the BIOS and driver updates don't work.