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Strix G16 2023 G614JV usb c displayport

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1519EU
Level 8

‎11-14-2024 02:22 AM

I have a ROG STRIX G614JV from 2023, and I’m not an expert in this kind of technical setup, so I’m hoping for some clarification. I recently got a monitor that supports a 500Hz refresh rate, and I’d like to know if it’s possible to connect my laptop to it using a USB-C to DisplayPort connection. My monitor has a DisplayPort input, but I’m not sure if my laptop’s hardware is capable of supporting such a high refresh rate. Can my laptop handle a 500Hz output at 1080p, or would there be any limitations I should be aware of? Any guidance would be much appreciated!

 

 

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Anbby_ROG
Customer Service Agent

‎11-14-2024 05:24 PM

The USB-C output of the ROG STRIX G614JV support a maximum resolution of 7860x4320, 60Hz.
It is important to note that if you are using a USB-C to DisplayPort adapter to connect to your monitor, there may be compatibility issues with the cable that you should be aware of.
This information is provided for your reference. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

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Anbby_ROG
Customer Service Agent

‎11-14-2024 05:24 PM

The USB-C output of the ROG STRIX G614JV support a maximum resolution of 7860x4320, 60Hz.
It is important to note that if you are using a USB-C to DisplayPort adapter to connect to your monitor, there may be compatibility issues with the cable that you should be aware of.
This information is provided for your reference. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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