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Static hissing sound from speakers

bupple
Level 7

My Strix G16's speakers have this slight static hissing sound which becomes more prominent when I touch my trackpad. Is it a software issue or the shielding of the related internal components are bad? If it is a software issue how can I fix it? 

Edit: The sound goes away while charging and mostly present under battery power

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @bupple ,

May I please know the model number of your product? Since we are unable to see the condition you are describing through text, would it be possible for you to record a video to help us further assess your issue? Thank you.