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SSD disconnects automatically after 20 to 25 minutes of usage.

shubham00000
Level 7

‎07-14-2024 11:37 AM

NVME SSD becomes inaccessible after few minutes of usage.The drive shows up in BIOS but goes missing after few minues of usage.I have tried types of techniques like - updating the driver through the vendor's website,updating BIOS.

I am using Asus Tuf A15 FA506QM

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎07-15-2024 12:57 AM

Hi @shubham00000 ,

Upon confirmation, the FA506QM has two SSD slots. How many SSDs have you installed?

Please try switching the SSD to the other slot to see if there is any improvement. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

shubham00000
Level 7
In response to Anbby_ROG

‎07-15-2024 11:19 AM

I had 2 slots so interchanged both of them and i can conclude that the SSD, i have described above ,is faulty.

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