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speaker issue on zephyrus G16 2024

shahabgsm
Level 7

hey everyone

 I recently purchased a brand-new ASUS Zephyrus G16 laptop, and I’ve been encountering some speaker-related problems. Less than two months after purchase, the speakers have started making annoying noises.

Specifically, I’ve noticed the following issues:

  • Intermittent sound
  • Crackling or popping sounds

I’ve tried basic troubleshooting steps, such as checking connections and adjusting settings, but the problem persists. I believe this is a hardware issue, as it occurs across different applications and communication platforms (e.g., Microsoft Teams, Skype).

Could you please advise me on how to resolve this issue? I appreciate your prompt assistance in ensuring that my laptop functions optimally.

Thank you for your attention to this matter.

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @shahabgsm ,

Have you updated your BIOS version to the latest version 317 and removed and reinstalled the latest versions of audio-related drivers (as listed below) to test? 

Additionally, have you tried connecting headphones or external speakers to see if the issue persists? Thank you.

 

Hi dear @Anbby_ROG ,

I’ve tried the suggested solution, but unfortunately, the issue persists. It now appears to be a hardware problem. Initially, the left speakers became noisy, and now the right ones are also affected. The only recent change was a BIOS update to version 317, but even after rolling back to version 313, the issue remains.

Thank you for your assistance.

Anbby_ROG
Customer Service Agent

Hi @shahabgsm ,

Thank you for your reply. 
Based on your description, I would recommend taking the laptop to a local service center for further hardware diagnostics. We apologize for any inconvenience this may cause.