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Sound not working in ROG Strix G614JU (2023) when using Linux

HipurTinny
Level 8

I have just bought a ROG Strix G614JU (2023).

I don't do much gaming. I just bought the laptop for my work.

Of course i immediately removed Windows 🤮 after buying the laptop and installed Linux.

I have tried several distros like Fedora, Kubuntu and Manjaro, the sound is not working in any of these.

Turns out this is a known issue with some 2023 Asus devices mentioned here and here

Now i am using Manjaro and the sound is not working, please help fix this issue ASAP.

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @HipurTinny ,

Unfortunately, but as the ROG Strix G614JU  laptop does not come with Linux OS pre-installed.
We are unable to make system corrections specifically for Linux . 
If you encounter any Linux related  issues, we recommend referring to the website information about Linux to address the problem. 
Thank you for your understanding.

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Hi @HipurTinny ,

Unfortunately, but as the ROG Strix G614JU  laptop does not come with Linux OS pre-installed.
We are unable to make system corrections specifically for Linux . 
If you encounter any Linux related  issues, we recommend referring to the website information about Linux to address the problem. 
Thank you for your understanding.

I know that the laptop does not come with Linux preinstalled. Asus should support Linux as thousands of people are using it, not just me.  Many of people treat Windows as malware and refuse to use it, as it's closed source.

Anbby_ROG
Customer Service Agent

Hi @HipurTinny ,
Thank you for your valuable feedback. 
While our products currently do not come pre-installed with a Linux system, we will continue to gather and consider user feedback to improve our future products and support. 
We greatly appreciate your understanding and support.

my system76 just died 1 hour ago. was thinking to buy asus rog, but will not now.

The only reason i did not buy a system76 is the they do not ship to my location. For instance, the "Asus G614JU" and the "System76 Adder WS" are nearly the same price and same specs. System76 is a clear winner when it comes to respecting user's freedom and privacy. I hate that all world gov big corps are azz kissing Microsoft and worshiping closed source, feels like China.