Sometimes no display on Boot

[lrtanvir]

Hi, I'm facing this issue for past few weeks, Sometimes when I try to turn on my laptop ROG Strix G17 (2023) G713 PV, there is no display on boot, but the laptop turns on and the windows startup sound plays. If I force restart the laptop again or after few restart, the display comes. I have no idea what causing this problem. Here is the few things I've tried,

1. Updating the graphics driver.

2. Downgrading the graphics driver. (using ddu)

3. Resetting the bios to default,

4. Reinstalling the windows. (fresh install using a pendrive)

5. Hard resetting the laptop (unplugged, holding the power button for 40 second)

6. Changing display mode to dGPU only from bios 

7. Tried a system recheck & repair using asus uility in bios.

8. Turning on and off varios settinng in bios, (fastboot, secure boot, Erp, etc)

Another thing is, when I wake up the laptop from sleep or from a off display, It completely goes black with display backlight on or like no signal type display, like the photo below.

Sometimes when I wake up the laptop from sleep or a off display

Here's a video proof:

Link 1: Video (Google Drive) 

Only thing remains is sending the laptop to the RMA. (Don't make me do this)

Can anyone help me? 

[Anbby_ROG]

Hi @lrtanvir ,

You mentioned that you have tested updating the drivers. Could you confirm if you have tested the driver versions verified by ASUS?

 Additionally, does the same issue occur in the BIOS interface and in safe mode? Thank you.

[lrtanvir]

My current NVIDIA driver version is 560.94. I've also tested with version 536.45 (the driver found in the eSupport folder). The same for AMD driver.

I haven't checked it in safe mode yet. However, since the display sometimes doesn't turn on, I can't even enter or see the BIOS on my screen. If you watch the video I included, you'll notice that even the ROG logo doesn't appear, and the screen's backlight doesn't turn on.

[Anbby_ROG]

Thank you for your confirmation. If the issue persists in the BIOS interface, we recommend sending the laptop to the local service center for further hardware diagnostics to identify the problem. Thank you.