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Serial number already registered

mks
Level 7

‎01-09-2024 02:47 AM

I recently purchased an open-box, excellent condition ROG Flow Z13. However, when I attempted to register the product, I encountered an issue as it appears to be already registered. Could you advise me on how to register it since I now own the product?

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2 REPLIES 2

Bogus5
Level 12

‎01-09-2024 03:15 AM

Equipment from customer returns should go to the manufacturer, not back to store shelves (!).

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Anbby_ROG
Customer Service Agent

‎01-09-2024 04:32 PM

Hi @mks ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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