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scar 18 won't update BIOS

miesnieks112
Level 7

Just bought a new scar 18 G834jY laptop. Updated windows 11 so that everything is up to date. However, the BIOS is "stuck" in version 309. I am unable to update the WINDOWS BIOS to version 317 which is annoyingly popping up all the time as notification from "MyASUS" and pestering me with a restart timer for the update (which does not work and achieves nothing in regards to the BIOS updating even if I do the restart when the notification pops up). After I downloaded the 317 package from "MyASUS" and installed it, the laptop did a restart and just booted up without updating the BIOS to the latest version. 

Do I have a faulty motherboard or some other hardware issue? Normal jobs like browsing seems some what slower and less stable than on my ROG Flow Z13. Should I just return it? I am not computer smart and I don't really have the time nor interest to study various methods for fixing the issue but I definitely do not want to be facing a situation in the future where the laptop just gets stuck on an endless reboot cycle when ASUS will force BIOS updates down the line.

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @miesnieks112 ,

Please try downloading the BIOS 313 file from the official website ( https://www.asus.com/supportonly/g834jy/helpdesk_bios/ ) and follow the instructions provided in the following link to perform the update. After that, you can proceed to download and test the 317 version update.

Link: https://www.asus.com/tw/support/FAQ/1008859

 

If you still encounter difficulties in updating the BIOS, we recommend visiting your local authorized service center for further diagnostics. As your laptop is newly purchased, to ensure your rights and interests, we suggest reaching out to the point of purchase for assistance.thank you

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @miesnieks112 ,

Please try downloading the BIOS 313 file from the official website ( https://www.asus.com/supportonly/g834jy/helpdesk_bios/ ) and follow the instructions provided in the following link to perform the update. After that, you can proceed to download and test the 317 version update.

Link: https://www.asus.com/tw/support/FAQ/1008859

 

If you still encounter difficulties in updating the BIOS, we recommend visiting your local authorized service center for further diagnostics. As your laptop is newly purchased, to ensure your rights and interests, we suggest reaching out to the point of purchase for assistance.thank you