Hello, I've recently bought the Asus TUF A15 2023 laptop and I've been loving this beast, but lately I've been encountering some network problems (mainly slow internet connection and bad ping). After some digging, I've found that the network card this laptop uses is the main culprit. (My home WiFi is really fast and did a speedtest with my phone to see it isn't a router problem)
This laptop is just a month old and I've tried everything to fix this: updating drivers, using older ones, changing the configuration of the driver... etc. And nothing... and I bit the bullet and decided I would replace the network card with a better one.
So later I've asked Asus support if this voids the warranty and they said yes (I live in Spain, just for your knowledge).
So... Is there any sort of solution for this infuriating issue that I couldn't find that doesn't void the warranty?
Hi @kutty7 ,
According to the product warranty policy, the disassembly and replacement of product components must be handled by an ASUS Repair Center to qualify for warranty services.
To ensure the stability and reliablity of the product, we recommend bringing your laptop to an ASUS Repair Center for further inspection and assistance with your network issue. We apologize for any inconvenience caused. Thank you.