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Rogstrix G513QM Built in keyboard is dead after N-key driver was replaced in Zadig

paprikoin
Level 7

‎02-27-2025 11:59 AM

Hi Everyone!

I was using Zadig to check my keyboard’s firmware and accidentally replaced the driver for N-key. After restarting my laptop, the built-in keyboard stopped working. I've tried reinstalling and updating the driver in multiple ways, but nothing seems to work, and it’s really frustrating.

Could this be due to replacing the driver in Zadig? I can’t seem to restore the HidUSB driver for N-key in Zadig anymore.

Any expert advice would be greatly appreciated!

#asus rog strix

 
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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎03-03-2025 12:26 AM

Not sure if the issue is caused by the driver replacement in Zadig, where the driver might be incompatible or incorrectly configured, affecting the normal operation of the device. 
Please try uninstalling the keyboard driver from Device Manager and then restarting your laptop to allow the system to automatically reinstall the native driver. Also, try entering the BIOS and selecting the option to restore default settings. Test to see if there is any improvement. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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BabyWakanda
Level 9

‎03-03-2025 01:29 AM

Maybe replacing the driver with Zadig is the reason behind it. Zadig will install completely custom drivers that are incompatible with your keyboard. Try these methods to recover it:

> Open the device manager.
> Find Keyboards and uninstall the corresponding keyboard device.
> Proceed to Action > Scan for hardware changes, and Windows will automatically reinstall its generic driver.
> If it doesn't fix it, try again with Zadig, only this time picking the HID Keyboard Device from the driver list.
Alternatively, System Restore returns to when the change was saved.
Let us know if it helped!

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