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ROG Zephyrus USB C Monitor Stopped Working

Quadpod1234
Level 7

‎02-02-2025 02:10 PM

Hey Guys!

Just wanted to see if anyone else had this problem. My ROG was working great for 3 months then it suddenly cannot handle two monitors. I would use a USB C monitor as a secondary, then one day it wouldn't read it. Instead of making it a continuous monitor, it made it a mirror and then it would un-recognize it. Really weird. After researching, I see that ROGs have unreliable USB Cs, which is a huge bummer.

How did you guys solve this? 

Thanks!

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Anbby_ROG
Customer Service Agent

‎02-04-2025 10:57 PM

Could you share the exact model of your laptop with us?
You mentioned that only one of the two connected monitors, specifically the USB-C one, is not being recognized. To further clarify the issue, please help us confirm the following details, as this will assist us in providing better support. Thank you.

  • BIOS Version:
  • Windows Build Version: (Settings → System → About)
  • iGPU/dGPU Driver Version:
  • Have you tested whether other ports can display normally?
  • Can the USB-C port that fails to recognize the monitor still transfer data properly?
  • Have you tested with another monitor and cable to cross-check the issue?
  • Brand and model of the monitor and cable:
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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