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ROG Zephyrus GA503RM goes into standbymode

Mr_Boom-Boom
Level 7

‎06-20-2024 05:22 PM

I 've had my ROG laptop which I love. Bought this last summer (2023) from Best Buy and recently have been experiencing and issue that after  using the computer for more than 1 minute it automatically goes into standby.  It took me about a full minute between start/stop just to write the Subject line.  I had no issue writing the Body of this message.  Its random sometimes.  

I have run Armory updates and checked for Windows updates.  I have not updated BIOS, which may be next on  my list.  

I wanted to know if anyone else had this issue and/or a fix to the problem.

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Anbby_ROG
Customer Service Agent

‎06-23-2024 05:33 PM

Hi @Mr_Boom-Boom ,

Please try updating your BIOS to the latest version 318 and test if there is any improvement using the ASUS-verified NVIDIA display driver version V31.0.15.1691 and AMD display driver version V31.0.12024.2005. 
Additionally, I'd like to confirm if you have used MyASUS to check the hardware and ensure it is functioning properly. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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