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rog Zephyrus g16 left speaker no sound Gu605mv

rishisahu8459
Level 9

hellloi just bought a rog zephyrus 16 gu605mv   and there is no soud in the left speaker 
firt the problem started when playing GOD Raagnarok    i noticed it   when ever the music starts the spealker would start to crackel than go back to normal  and some days later the the crackilg sound duration become worse and completely not hearable,  a day or 2 later the left speaker just stopped working   and i dont know wha t to do 

i have tried installing the drivers again  the cirusamp thing  the intel sst   too from an old post.
i cannot go to  a service center is there any way i can fix it at home or any software thing or trouble shooting to know exccatly what happened,

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7 REPLIES 7

Anbby_ROG
Customer Service Agent

Since your situation seems to differ from other users (the left speaker has completely stopped working), we are unsure if this is a hardware issue. Please try using Cloud Recovery to restore the system to its initial state and see if that improves the situation. If the problem persists, we recommend that you take the laptop to a local service center for further hardware testing. Thank you.

Doing cloud recovey will wipe my whole ssd or atleast the os partition right ? 

Waht are the chances it is a hardware problem and cannot be fixed with cloud recovery,  

I am good enought to do this but i dont want to wipe my drive for nothing.   Can you please elaborate how it will fiz the issue or 

An disgonistics to tell me that it is a software thing and not hardware thing    cause the left woofer is working on some medium pitch music like  window startup sound but not on any  the top left woofer is completely mute 

Anbby_ROG
Customer Service Agent

Please try testing in Safe Mode to see if the top left speaker remains completely silent. Thank you!

So o tried with safe mode  first no speakers were detected  

The i installed drivers for device manager 

One by one 

Fist realtek audio    no sound  but speaker detected 

Then cirrus logic amps    no sound 

Then dolby apo     sound working   

But not from the left speaker  

 

Does this mean the left speaker is completely gone 

Anbby_ROG
Customer Service Agent

Based on your description, it does seem like a potential hardware issue. 

We still recommend sending the device for further hardware diagnostics to confirm the problem. Thank you!

hey anbby take a look at this is this why i am having issues with speaker  some forum says tdp issue or someting regarding the left speaker 
my Cirus Logic Awesome Speaker Amps driver  refuses to update to version 23 it’s stuck on version 22.9.38.666. I11.png have tried uninstalling and reinstalling multiple times.
therer is a problem in the cmd window   csaudioext.inf  failesd to install
how do i update it   the dislgue box says restart  i do restart  but no change in the devie manager
my ciruss amp drivers are not updating and intel sst is updated 
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Anbby_ROG
Customer Service Agent

Regarding the speaker noise issue, please try adjusting the following settings in Power Management:

  1. Hard Disk: Set "Turn off hard disk after" to "Never."
  2. PCI Express: Set "Link State Power Management" to "Off."

If the speaker issue persists after these adjustments, it may be a hardware-related problem that requires further inspection. The above information is provided for your reference, and thank you for your cooperation.