Rog Zephyrus g16 (2024) crashes when game is open

[aureliokta]

Hi there, I recently bought this new Zephyrus g16, but always have the same issue when trying to play almost any game. (MS Flight SImulator, Modern warfare, ..)

I have had the computer for few days, and any time the gpu is under any type of load, the whole computer just show a BSOD screen. Some times I have to hold the power button, It will reboot as if I had shut it down.

I´ve tried to downgrade for the driver in the asus site. Windows is 24h2.

Mini dump:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000861aea968, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80691baa5e6, address which referenced memory

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Unable to load image Netwtw14.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwtw14.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1453

Key : Analysis.Elapsed.mSec
Value: 6158

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 1

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 578

Key : Analysis.Init.Elapsed.mSec
Value: 6048

Key : Analysis.Memory.CommitPeak.Mb
Value: 108

Key : Analysis.Version.DbgEng
Value: 10.0.27829.1001

Key : Analysis.Version.Description
Value: 10.2503.24.01 amd64fre

Key : Analysis.Version.Ext
Value: 1.2503.24.1

Key : Bugcheck.Code.LegacyAPI
Value: 0xd1

Key : Bugcheck.Code.TargetModel
Value: 0xd1

Key : Dump.Attributes.AsUlong
Value: 0x31808

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0x0

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 0

Key : Failure.Bucket
Value: AV_Netwtw14!unknown_function

Key : Failure.Exception.IP.Address
Value: 0xfffff80691baa5e6

Key : Failure.Exception.IP.Module
Value: Netwtw14

Key : Failure.Exception.IP.Offset
Value: 0x3ca5e6

Key : Failure.Hash
Value: {9cecd452-9765-c26a-c871-ea518a6e234e}

Key : Hypervisor.Enlightenments.ValueHex
Value: 0x7417df84

Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1

Key : Hypervisor.Flags.ApicEnlightened
Value: 0

Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1

Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0

Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0

Key : Hypervisor.Flags.CpuManager
Value: 1

Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 1

Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1

Key : Hypervisor.Flags.Epf
Value: 0

Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1

Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1

Key : Hypervisor.Flags.MaxBankNumber
Value: 0

Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0

Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0

Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1

Key : Hypervisor.Flags.Phase0InitDone
Value: 1

Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0

Key : Hypervisor.Flags.RootScheduler
Value: 0

Key : Hypervisor.Flags.SynicAvailable
Value: 1

Key : Hypervisor.Flags.UseQpcBias
Value: 0

Key : Hypervisor.Flags.Value
Value: 55185662

Key : Hypervisor.Flags.ValueHex
Value: 0x34a10fe

Key : Hypervisor.Flags.VpAssistPage
Value: 1

Key : Hypervisor.Flags.VsmAvailable
Value: 1

Key : Hypervisor.RootFlags.AccessStats
Value: 1

Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1

Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1

Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0

Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1

Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0

Key : Hypervisor.RootFlags.IsHyperV
Value: 1

Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1

Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1

Key : Hypervisor.RootFlags.MceEnlightened
Value: 1

Key : Hypervisor.RootFlags.Nested
Value: 0

Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1

Key : Hypervisor.RootFlags.Value
Value: 1015

Key : Hypervisor.RootFlags.ValueHex
Value: 0x3f7

BUGCHECK_CODE: d1

BUGCHECK_P1: 861aea968

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff80691baa5e6

FILE_IN_CAB: 061225-14734-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x31808
Kernel Generated Triage Dump

FAULTING_THREAD: ffff8c05ec15c040

READ_ADDRESS: fffff806e89c44c0: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
0000000861aea968

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffd580`d79e4d28 fffff806`e80b85e9 : 00000000`0000007f 00000000`00000008 ffffd580`d79e4e70 fffff600`9e9e9000 : nt!KeBugCheckEx
ffffd580`d79e4d30 fffff806`e80b2211 : 0069006e`00720075 00300020`0067006e 00360049`00250078 0000002e`00780034 : nt!KiBugCheckDispatch+0x69
ffffd580`d79e4e70 fffff806`9f58ccbb : fffff600`9e9e92d0 fffff600`9e9e92d0 ffff8c05`ec1ad000 ffff8c05`ed0890a0 : nt!KiDoubleFaultAbort+0x351
fffff600`9e9e9000 fffff600`9e9e92d0 : fffff600`9e9e92d0 ffff8c05`ec1ad000 ffff8c05`ed0890a0 00000000`00000000 : nvlddmkm+0x84ccbb
fffff600`9e9e9008 fffff600`9e9e92d0 : ffff8c05`ec1ad000 ffff8c05`ed0890a0 00000000`00000000 ffff8c05`ed0890a0 : 0xfffff600`9e9e92d0
fffff600`9e9e9010 ffff8c05`ec1ad000 : ffff8c05`ed0890a0 00000000`00000000 ffff8c05`ed0890a0 00000000`00000001 : 0xfffff600`9e9e92d0
fffff600`9e9e9018 ffff8c05`ed0890a0 : 00000000`00000000 ffff8c05`ed0890a0 00000000`00000001 fffff806`9f58f2a5 : 0xffff8c05`ec1ad000
fffff600`9e9e9020 00000000`00000000 : ffff8c05`ed0890a0 00000000`00000001 fffff806`9f58f2a5 ff282828`ff282828 : 0xffff8c05`ed0890a0

SYMBOL_NAME: Netwtw14+3ca5e6

MODULE_NAME: Netwtw14

IMAGE_NAME: Netwtw14.sys

STACK_COMMAND: .process /r /p 0xffff8c05b64ca040; .thread 0xffff8c05ec15c040 ; kb

BUCKET_ID_FUNC_OFFSET: 3ca5e6

FAILURE_BUCKET_ID: AV_Netwtw14!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {9cecd452-9765-c26a-c871-ea518a6e234e}

Followup: MachineOwner
---------

[Anbby_ROG]

Thank you for providing detailed information. Based on the mini dump, the crash appears to be mainly related to Netwtw14.sys (Intel wireless network driver) and nvlddmkm.sys (NVIDIA graphics driver).

May I ask if you have tried uninstalling and reinstalling the Intel wireless driver, and using DDU (Display Driver Uninstaller) to completely remove the graphics driver before reinstalling the ASUS-verified NVIDIA graphics driver?

Additionally, could you confirm whether you have tested playing games or running high-load applications using both Wi-Fi and a wired network connection to see if the issue still occurs?

If you have Hyper-V, Windows Sandbox, or WSL2 enabled, please try disabling them and rebooting your system before testing game stability again. Thank you.