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ROG Zephyrus G15 black screen

belgarionthekin
Level 7

I've seen a lot of posts on here about black screen. The machine works perfectly fine but for the screen. HDMI works and I can do whatever I want on an external monitor. The built-in screen doesn't show up in Display Settings in Windows.

Is there anything I can try before attempt to replace the screen?

Thanks.

Zephyrus G15 G503RM

 

 

 

 

88 Views
2 REPLIES 2

Anbby_ROG
Customer Service Agent

Please test if the display works properly in Safe Mode and try using the display driver validated by ASUS to see if the issue improves. If the problem still exists, based on your description, we recommend sending the laptop for further hardware inspection. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Thanks, I can't try this immediately so I'll try it this weekend.