Have you tried reinstalling the drivers in the Device Manager, and performing an EC reset by powering off the device, disconnecting all external devices and the power supply, pressing and holding the power button for 40 seconds, then reconnecting the power and turning it back on to see if the issue improves? Thank you.
Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂
