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ROG Zephyrus G14 - Shift key stopped working

jso
Level 7

‎12-02-2024 07:35 PM

hi, 

my shift key randomly stopped working today, and it has not been a year since purchase. i have tried to put in for rma, but the site sends me to best buy and best buy sent me back to asus website. 

please advise. thank you.

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

‎12-03-2024 05:03 PM

Have you tried reinstalling the drivers in the Device Manager, and performing an EC reset by powering off the device, disconnecting all external devices and the power supply, pressing and holding the power button for 40 seconds, then reconnecting the power and turning it back on to see if the issue improves? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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jso
Level 7

‎12-04-2024 07:02 PM

hi anbby, 

i just tried that, and it did not change anything. thank you in advance for any help

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Anbby_ROG
Customer Service Agent
In response to jso

‎12-05-2024 12:17 AM

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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